Frequently Asked Questions

Don't see your question here? Contact Mary Ann with your question and she will be glad to respond.

  1. "What type of email marketing services do you provide?"

    Sunshower can build templates, design campaigns, plan autoresponders and create graphics for your email marketing. Mary Ann is well-versed in HTML, and other coding languages, so working around the nuances of your email service's email editor is no problem. Sunshower, LLC is a Constant Contact™ partner, but will work with your email service.

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  2. "I want a website (or have one that is not developed) but don't know where to start."

    The starting point is a domain. The domain is the "yourbusinesshere.com" part of a website's address like

    http://www.yourbusinesshere.com/index.html

    (Want to understand more on what you see in your browser's address bar?) YourComputerTeacher™ can help.

    The domain includes the name of your website, "yourbusinesshere" and the extension which is usually a .com or .org.

    Learn more about Sunshower's web services here.

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  3. "I have a domain and a home page but not sure what to add to my website."

    The next step to your website is to plan your navigation - the menu usually at the top of the page or down the side. You will want to know how many pages you would like on your site and mostly, what you want your visitors to know.

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  5. "What do you charge?"

    Basic Marketing starts at $25. Depending on your needs, you will receive a custom quote after your complimentary initial consultation.

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  7. "What type of training is available with the YourComputerTeacher™ service?"
  8. YourComputerTeacher™ is training customized to your needs. Based on our initial complimentary interview, a 3-5 lesson course is designed with a period of support to follow.

    Basic conepts taught include:

    Overcoming Technophobia™, Proficiency Booster™, and Help Desk™.

    Learn more about YourComputerTeacher™ here.

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  9. "What is CreativeSide™ Mentoring?"

    CreativeSide™ Mentoring means Sunshower comes onboard with you or your company for creative input. Partnering with me as your creative mentor will unlock and enable you to develop creative solutions and prosper your creative side.

    Learn more about CreativeSide™ here.

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  11. "What kind of computer should I buy?"

    The kind of computer you need depends on what you will be doing with it, primarily. (One thing I do not recommend is buying a used or reconditioned computer.) You should decide what programs you normally use, how much time is spent on the Internet, if you do a lot of gaming, photo editing or any other graphic work. Generally you will want a hard drive that can accommodate your operating system, non-cloud programs and has room for primary storage. Get the most RAM (random access memory) you can afford. If you are going to be doing a lot of graphic-related work (illustrating, photo editing, etc.) get a dedicated video card with plenty of onboard memory. Processor technology changes at a volatile rate, so do your research. The processor is not as critical as the memory. As to processor branding, I prefer Intel™.

    While you get more bang for your buck with a desktop model, the mobility of a laptop is priceless. Display is not usually an issue when purchasing a desktop. It is one area desktops have an advantage over laptops, because larger monitors are available. If a laptop is maxed out on monitor, it becomes more cumbersome. 15 inches of monitor is plenty big for a laptop and if you need to, you can hook it up to a larger monitor in your home or office. Also important is your Internet connectivity.

    Find out the upload and download speeds of your connection and consider increasing the speed if you are not satisfied with your computer’s performance while on the Internet, especially when downloading or uploading files.

    Important: You will need to invest in an external hard drive for backups and may want to consider online storage as a secondary backup.

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  13. "How can I tell if my computer has a virus or malware?"

    Install security software and now. If you aren't able to download the software, buy a disc version, with bootable capabilities and troubleshooting, such as Symantec's Norton Utilities™

    Don't consider operating your computer without virus protection software. You can't afford not to renew your virus protection software license annually. Most computers come with a trial period of one of the major name brand security softwares. I can personally recommend Symantec™ and Trend Micro™. Free options exist, but may not run as smoothly. Microsoft™'s offering is a bit of a drag on your system's memory.

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  15. "Why does my computer act up sometimes and cause me to lose my data or crash unexpectedly?"

    Computers "act up" for many reasons but the trouble usually originates from these three categories:

    1. Mechanical failure (hard drive, motherboard, etc. is failing or inoperable)
    2. Memory jam
    3. User input

    Core to understanding computers is a simple fact:

    Computers do what someone told them to do.

    While a computer issue that makes you want to pull your hair out may seem like the computer is waging personal war with you, it is critical to remember you are in control. You or a programmer who wrote the code your machine is reading have told your computer what to do. The intricacies of the human brain, which is capable of judgment calls and intuitive and critical thinking, can sometimes be pushed to the limit resulting in error. Likewise a computer, which is of course, incapable of intuitive or critical thinking can ONLY do what it is told. If the "orders" it receives are in conflict or coming too quickly, the machine is not capable of taking a "break" to think things through and make a quality decision, so problems ensue. Also, poorly written code in some programs can create issues. Almost no trouble is insurmountable, and can be worked around.

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  17. "I'm not very skilled when it comes to computers. I just get done what I have to get done with the programs and files I need. That's really all I need to do to manage so why should I care about learning more?"

    A computer is simply a machine. To limit your potential on a computer is like learning to drive a car but only learning how to turn right. Or never learning to drive in reverse. You may be able to manage but imagine how utterly limited you would be! This can also be compared to learning to read but limiting your reading to one column in the newspaper.

    I could go on but my point is there is much to be gained, always, from increasing your knowledge. To add to the fluidity of your computer usage will expand your thought processes, increase your confidence, and open new doors of possibility. This can lead to less work and more time because you have taken advantage of the capabilities that machine possesses.

    More time - that is a priceless commodity.

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